Return Policy

Thank you for shopping at Coeur & Elegance!

We are dedicated to ensuring the satisfaction of our customers. Please review our return policy below:

Returns:
We accept returns within 30 days of the original purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Refunds:
Once we receive your return, our team will inspect the item and process your refund. Refunds will be issued to the original payment method within 5 business days.

Exchanges:
If you received a defective or damaged item, we will gladly exchange it for a new one. Please contact our customer service team at support@coeurandelegance.com to initiate an exchange.

Return Shipping:
Customers are responsible for return shipping costs, except in cases of defective or damaged items. We recommend using a trackable shipping service to ensure your return is received.

How to Initiate a Return:
To initiate a return, please contact our customer service team at support@coeurandelegance.com. Provide your order number, a brief explanation of the reason for the return, and any relevant photos if applicable.

Non-Returnable Items:
Certain items are non-returnable, including personalized products and perishable goods. Please check the product description for any specific return restrictions.

In-Store Returns:
If you made a purchase at one of our physical store locations, please return the item to the same location along with the original receipt.

Cancellations:
If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.

Contact Us:
If you have any questions or concerns regarding our return policy, please contact our customer service team at support@coeurandelegance.com.

Thank you for choosing Coeur & Elegance! We appreciate your business and strive to make your shopping experience enjoyable,

Coeur & Elegance
Email: support@coeurandelegance.com